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How to access Bot and Live chat to submit tickets and get help?

  • Updated
  1. Go to the event site and Login using your credentials 
  2. Click on Support button on the top navigation bar 
  3. In the right bottom, click on the “Help” widget 
  4. Click on ‘How can we help?’ and type the issue that you are facing 
  5. The bot will search our extensive Knowledge Base and will show you the most suitable articles 
  6. You can click on them and read the articles 
  7. If you are still not able to find the help that you need, click on ‘Live Chat’ and someone from the Support team will connect with you to resolve your issue 
  8. If no agent is online then you will see ‘Leave us a message’ instead of ‘Live Chat’. Click on that and drop your message and the support team will connect with you at the earliest to help you out
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